| No. |
Course Title |
Location |
Start & End Date |
Hours |
No. of Days |
Speakers |
| CONSUMER (RETAIL) BANKING 2019-2020 |
| 1 |
Foundations of Banking |
Muscat |
11-12 Sep 2019 |
12 |
2 |
Mr. Mohammed Anwar Al Balushi |
| 2 |
Banking Channel Management( New ) |
Muscat |
6-7 Oct 2019
15-16 Jan 2020
|
12 |
2 |
Mr. Harshdeep Munjal, Dr. Zaynab Nadim
|
| 3 |
Cards Business and Operations ( New )
|
Muscat |
5-6 Nov 2019 |
12 |
2 |
TBA |
| 4 |
Effective Customer Service for Disabled Customers
|
Sur
Muscat
|
6-7 Nov 2019
12 Jan 2020
|
6
6 |
2
1 |
Dr. Samya Al Shanfari
Dr. Binu James Mathew
|
| 5 |
Managing Customer Relationships |
Nizwa
Salalah |
19,20-21 Nov 2019 |
9 |
3 |
Dr. Ali Hamdan Al Balushi |
| 6 |
CBO Rules Related to Retail Banking |
Muscat |
20-21 Nov 2019
8-9 Dec 2020
|
12 |
2 |
Mr. Nabil Al Raisi |
| 7 |
Complaint Handling and Service Recovery |
Muscat |
10-11 Feb 2020
21-22 Oct 2020
|
12 |
2 |
Ms. Jayogi Wickramasinghe |
| 8 |
Cases in Retail Banking (Business and Controls) (New) |
Muscat |
19-20 Feb 2020
|
12 |
2 |
Ms. Joyce Noronha |