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Training

Consumer (Retail) Banking

      

No.

Course Title

Location

Start & End Date

Hours

No. of Days

Speakers

CONSUMER (RETAIL) BANKING 2021

1

Cards Business and Operations (with Mastercard Academy)

Muscat

8-9 Feb 2021

12

2

Mr. Ashish Bahl

2

Personal Loans

Virtual

3-4 Mar 2021

10

2

Mr. Venu Krishnan

3

Complaints Handling and Service Recovery

Sur

Salalah

Nizwa

Sohar

16-18 Mar 2021

6,7-8 Apr 2021

1,2-3 Jun 2021

7,8-9 Dec 2021

9

3

Dr. Fatin Al Zadjali

Mr. Anis Al Lawati

4

Effective Customer Service for Disabled Customers

Virtual

22-23 Mar 2021

10

2

Dr. Binu James Mathew

5

Complaints Handling and Service Recovery

Muscat

19-20 May 2021

12

2

Ms. Jayogi Wickramesinghe

6

CBO Rules Related to Retail Banking

Muscat

11-12 Oct 2021

12

2

Mr. Mohammed Nabiulla