| No. | Course Title | Location | Start & End Date | Hours | No. of Days | Speakers |
| CONSUMER (RETAIL) BANKING 2021 |
| 1 | Cards Business and Operations (with Mastercard Academy) | Muscat | 8-9 Feb 2021 | 12 | 2 | Mr. Ashish Bahl |
| 2 | Personal Loans | Virtual | 3-4 Mar 2021 | 10 | 2 | Mr. Venu Krishnan |
| 3 | Complaints Handling and Service Recovery | Sur Salalah Nizwa Sohar | 16-18 Mar 2021 6,7-8 Apr 2021 1,2-3 Jun 2021 7,8-9 Dec 2021 | 9 | 3 | Dr. Fatin Al Zadjali Mr. Anis Al Lawati |
| 4 | Effective Customer Service for Disabled Customers | Virtual | 22-23 Mar 2021 | 10 | 2 | Dr. Binu James Mathew |
| 5 | Complaints Handling and Service Recovery | Muscat | 19-20 May 2021 | 12 | 2 | Ms. Jayogi Wickramesinghe |
| 6 | CBO Rules Related to Retail Banking | Muscat | 11-12 Oct 2021 | 12 | 2 | Mr. Mohammed Nabiulla |