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UPCOMING COURSES

(MAY 2025)

NO.	COURSE TITLES	LOCATION	DATES	HRS	DAYS	SPEAKERS	NOMINATION DEADLINES
1.	Complaints Management and Service Recovery	Virtual	5,6-7 May 2025	9	3	Ms. Fatma Al Balushi	21 Apr
2.	Sharia Audit	Muscat	7-8 May 2025	11	2	Mr. Azhar Hamid	23 Apr
3.	Change Management	Muscat	12-13 May 2025	11	2	Ms. Dina Al Maimani	28 Apr
4.	Wealth Management	Muscat	12-13 May 2025	11	2	Mr. Mohammed Farzan	29 Apr
5.	Fraud Risk Management	Muscat	14-15 May 2025	11	2	Ms. Zahra Al Lawati	30 Apr
6.	Digital Banking	Muscat	19-20 May 2025	11	2	Mr. Vikas Sharma	5 May
7.	Preparing a Corporate Credit Proposal	Muscat	20-21 May 2025	11	2	Mr. Hisham Moosa Hassan	6 May
8.	Retail Credit Risk Management	Muscat	21-22 May 2025	11	2	Mr. Aditya Jitani	7 May
9.	AI in Banking and Finance-Key Success Factors	Muscat	26-May-25	5.5	1	Ms. Jinal Bakhai	12 May
10.	Effective Report Writing for Fraud Examiners (with ACFE Oman Chapter)	Muscat	26-27 May 2025	11	2	Dr. Iram Ansari	12 May

COMPLAINTS MANAGEMENT AND SERVICE RECOVERY (VIRTUAL)
Course Date	5,6-7 May 2025
Duration	3 Days, 9 Hours (Regional Areas)
Location	Virtual (Participants’ own location)
Speaker	Ms. Fatma Al Balushi
Key Learning Objectives	To understand and apply the approaches and behaviours required to ensure a good customer experience by effective management of customer complaints.
Target Participants	Customer service staff in branches, staff of customer experience and customer care divisions.
Pre-requisites	There are no pre-requisites for this course
Contents Highlights	Elements of customer experience Complaints and their perspective CBO guidelines on complaints redressal Dealing with difficult customers Approaches to service recovery
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	Power point presentation, lecture, interactive discussion, exercises/activities, cases, videos, quizzes
Speaker’s Profile	Ms. Fatma Al Balushi An MBA graduate from Sultan Qaboos University, with about 10 years’ experience in client relations and customer service in the Professional Studies Dept. and the Training Centre of CBFS. She is a Certified Creative Train- the- Trainer from Ideas. She is currently managing the Annual Training Plan of the Training Centre of CBFS. Her areas of training expertise are customer service and soft skills.

SHARIA AUDIT
Course Date	7-8 May 2025
Duration	2 Days, 11 Hours
Location	Muscat
Speaker	Mr. Azhar Hamid
Key Learning Objectives	By the end of this course, participants should be able to: § Understanding the importance of Shari’a Auditing of Islamic Banking Institute (IBI). § Knowing method of drafting a charter for the internal Shari’a audit function (SAF). § Capable of making Shari’a auditing plan. § Knowledgeable to develop of Shari’a Audit program and its execution. § Competent to communicate findings to relevant stakeholders, taking their response and compiling Shari’a Audit report for SSB opinion. § Competent in submitting Shari’a Audit reports to Board Audit committee. § Skilled in ensuring compliance with SSB opinion in Shari’a audit reports and making update to the ISR/head of Shari’a.
Target Participants	Staff of Compliance and Internal Audit Divisions in Islamic Banks and windows.
Pre-requisites	Competency in knowledge of Shari’a
Contents Highlights	§ Shari’a Audit Function (SAF) - Purpose, responsibility, authority § SAF practices-An overview § Internal and external Shari’a audit § Importance of independence and objectivity of SAF § Developing Shari’a audit charter § Sample Shari’a audit checklists § Developing the strategic Shari’a audit plan § Developing the Shari’a audit engagement program § Shari’a audit engagement program execution § Communicating findings § Following up and post-engagement § Shari’a audit quality assurance program
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	Power Point presentation, lecture, interactive discussions, cases, exercises, videos, quizzes
Speaker’s Profile	Mr. Azhar Hamid Head of Shari’a Audit and Compliance Department of Ahli Islamic, Ahli Bank. He has extensive knowledge and experience of Shari’a governance and compliance, Shari’a auditing, Shari’a risk management and products’ structuring over 18 years. Previously, he was Deputy Head of Shari’a Department at Doha Bank, Manager Shari’a Compliance at Dubai Islamic Bank Pakistan, Lecturer Islamic Banking and Finance at International Islamic University Islamabad (IIUI) and Research Associate to President of IIUI.He holds MSc. and MPhil degrees with specialization in Islamic banking and finance from IIUI. Additionally, he has studied Shari’a under Darse Nizami Pakistan. Currently, he is pursuing PhD degree in Islamic Banking and Finance at INCEIF University, Malaysia. He has accomplished several professional certificates such as Durham University Islamic Finance Certificate, AAOIFI’s CSAA, IFSB Standards Certificate, EY Islamic Banking Profit Calculation Certificate, Dar ul-Mashwara Qatar Shari’a Auditing Certificate etc.

CHANGE MANAGEMENT
Course Date	12-13 May 2025
Duration	2 Days, 11 Hours
Location	Muscat
Speaker	Ms. Dina Al Maimani
Key Learning Objectives	By the end of the course, the participants will be able to: Assess a need or an opportunity for change. Appreciate the need for managing change. Develop change management plan. Apply a change management model.
Target Participants	All staff involved in leading or managing change.
Pre-requisites	There are no pre-requisites for this course.
Contents Highlights	Drivers of change Change process Barriers to change Management of change - why organizational change initiatives fail Change management models – John Kotter model, ADKAR model
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	Power point presentation, lecture, interactive discussions, exercises/activities, videos, quizzes
Speaker’s Profile	Ms. Dina Al Maimani Deputy Director- PG Studies Research & Innovation Department at CBFS and Strathclyde Business School’s Oman Centre Manager. She has over 17 years of experience in varied fields (including education managment , banking, marketing , media). She has an MBA (with Merit) from Strathclyde Business School (with Project Distinction in Entrepreneurship Studies) and holds a BSc in English Language and Literature from SQU. She is the winner of Al Mar’a Excellence Award 2022 for “Omani Woman Achiever in Educational Service”.

WEALTH MANAGEMENT
Course Date	12-13 May 2025
Duration	2 Days, 11 Hours
Location	Muscat
Speaker	Mr. Mohammed Farzan
Key Learning Objectives	By the end of this course participants should be able to: Identify and analyze different client profiles and financial needs. Develop customized wealth management strategies tailored to individual client goals and risk tolerance. Understand various investment products and asset allocation strategies available for clients. Implement effective estate planning and wealth transfer techniques Advise clients on retirement planning options and long-term income strategies. Build and maintain strong client relationships through effective communication and service
Target Participants	Assistant Relationship Managers, Relationship Managers, Wealth Advisors, Sales & Services officers, Universal Bankers, Branch Managers.
Pre-requisites	There are no pre-requisites for this course
Contents Highlights	Introduction to wealth management Understanding client profiles and needs Investment products and strategies Estate planning and wealth transfer Retirement planning Client relationship management
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	Lecture, PowerPoint presentation, interactive discussions, cases, videos, quizzes
Speaker’s Profile	Mr. Mohamed Farzan Lecturer at CBFS. He has 2 decades of training experience. He is a member of both CIMA and ACCA. He is the first CISI certified trainer in Oman and possesses their 4 certifications in key areas including Securities and Investment, Wealth Management, Investment Management, Islamic Finance Qualification (IFQ), besides the CIMA Diploma in Islamic Finance. He teaches in ACCA and CFA. He also has an MBA from the University of Jayawardenapura. He is adjunct faculty for University of Bradford and local counselor for University of Strathclyde.

FRAUD RISK MANAGEMENT
Course Date	14-15 May 2025
Duration	2 Days, 11 Hours
Location	Muscat
Speaker	Ms. Zahra Al Lawati
Key Learning Objectives	To understand the key provisions of fraud risk management and reporting requirements for banks under CBO circular BM 1153.
Target Participants	Staff of Anti-Fraud, Operational Risk Management, Compliance and Internal Audit divisions.
Pre-requisites	General awareness of concepts of fraud.
Contents Highlights	Fraud triangle and fraud diamond theory Fraud risk management framework Fraud detection and prevention controls Fraud response plan (Investigations) Provisions of CBO circular BM 1153
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	Power Point presentation, lecture, interactive discussions, exercises, cases, videos, quizzes
Speaker’s Profile	Ms. Zahra Al Lawati Senior Specialist – Retail Business Partner at Sohar International Academy. She has over 16 years of diversified banking experience across retail banking, operations, customer experience, wealth management and learning and development. She has previously worked with HSBC Oman Bank. She has a Bachelor’s and Diploma degree in HR from CBFS & Pearson UK, Vocational Cambridge International Diploma in IT Skills. She is a: Certified Psychometric Assessor by Psytech International, Certified Trainer by New Metrics Training Institute and holds Certified Bank Branch Manager (CBBM) certificate of CBFS.

DIGITAL BANKING
Course Date	19-20 May 2025
Duration	2 Days, 11 Hours
Location	Muscat
Speaker	Mr. Vikas Sharma
Key Learning Objectives	By the end of this course participants should be able to: Enhance digital financial literacy Familiarise themselves with technology Be aware of security requirements Focus on convenience and efficiency
Target Participants	Staff of Digital Banking, Transformation, Project Management Office, Operations, IT, IS, Risk Management and Internal Audit Divisions
Pre-requisites	There are no pre-requisites for this course
Contents Highlights	§ Introduction to digital banking § Digital banking tools and services § Financial management § Security and fraud prevention § Investment basics § Financial wellness & Independence § Emerging trends in digital banking and fintech
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	Power point presentation, lecture, interactive discussions, cases, videos, quizzes
Speaker’s Profile	Mr. Vikas Sharma Mr. Vikas Sharma Program Manager, Digital Technologies at Bank Dhofar. He has over 18 years of technology leadership and previously led digital banking initiatives for OAB and Bank Muscat including developing and integrating advanced digital banking platforms, enhancing customer experience and operational efficiency, agile transformation projects. He has done B. Tech & PGDBA. He has various certifications including PMP from PMI, Safe PO/PM, Safe Agilest, Prince 2-Foundation & Practitioner.

PREPARING A CORPORATE CREDIT PROPOSAL
Course Date	20-21 May 2025
Duration	2 Days, 11 Hours
Location	Muscat
Speaker	Mr. Hisham Moosa Hassan
Key Learning Objectives	To understand how to prepare a comprehensive corporate credit proposal for risk analysis and decision making by the management.
Target Participants	Corporate Relationship Managers, Corporate Credit Risk Analysts, Credit Auditors.
Pre-requisites	Participants should have a general understanding of the corporate credit analysis process, particularly the financial, industrial, and business risk analysis.
Contents Highlights	§ General format of a corporate credit proposal § The 5 Cs and their role in a corporate credit proposal § Key points to be covered in a corporate credit proposal-Risk analysis, structuring, etc. § Other aspects to be considered
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	Power point presentation, lecture, interactive discussions, exercises, cases, videos, quizzes
Speaker’s Profile	Mr. Hisham Moosa Hassan Senior Vice President at Sohar Islamic, Sohar International. With experience exceeding 18 years in both local and international banks, he has specialized in wholesale banking, risk management as well as Financial Institutional Relationships. In addition, he has served as a senior treasury manager at Oman Investment Authority (OIA). He graduated from SQU and has Masters degree from University of Bradford. In addition, he is a Certified Credit Analyst by Moodys Analytics.

RETAIL CREDIT RISK MANAGEMENT
Course Date	21-22 May 2025
Duration	2 Days, 11 Hours
Location	Muscat
Speakers	Mr. Aditya Jitani
Key Learning Objectives	To enable participants to understand the concept and process of retail credit risk management.
Target Participants	Staff of branches, staff of Consumer Banking, Consumer Credit Risk, Retail Remedial Management and Internal Audit divisions.
Pre-requisites	There are no pre-requisites for this course.
Contents Highlights	§ Importance of retail credit risk management at pre-approval stage - Scoring approach, program approach. § Reasons for growth of retail credit. § Understanding the Mala’a credit report. § Credit risk management before and after approval.
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	Power point presentation, lecture, interactive discussions, numeric exercises, cases, videos, quizzes
Speaker’s Profiles	Mr. Aditya Jitani Head - Risk Management (Credit Risk) in Bank Muscat. He has developed various credit risk methodologies and rating models for corporate, SME and retail portfolio in the bank. His core competencies lie in the areas of credit risk evaluation, risk quantification methodologies, implementation of advanced approaches of Basel and IFRS 9. A Chartered Accountant from ICAI, he has over 20 years of experience in banking and credit risk.

AI IN BANKING AND FINANCE-KEY SUCCESS FACTORS
Course Date	26 May 2025
Duration	1 Day, 5.5 Hours
Location	Muscat
Speaker	Ms. Jinal Dhirajlal Bakhai
Key Learning Objectives	§ Understand the basics of AI and its applications in banking. § Explore real-world examples of AI in the finance sector. § Learn how AI can streamline operations, enhance customer experience, and manage risks. § Discuss implementation strategies and best practices. § Engage in hands-on activities to apply AI concepts practically.
Target Participants	Staff of Business, E-channels, IT, Risk Management, Compliance, and Internal Audit Divisions
Pre-requisites	There are no pre-requisites for this course
Contents Highlights	Understanding AI basics: § What is AI? (Definition, Types: Machine Learning, Deep Learning, NLP) § AI vs. traditional analytics in banking § Importance of AI in the finance sector AI Applications in banking: § Customer service and chatbots § Fraud detection and risk management § Personalized banking and customer insights § Algorithmic trading and investment strategies § Regulatory compliance and reporting Implementing AI in banking: § Challenges and barriers to AI adoption § Building an AI Strategy for banks § Data collection, storage and processing § Selecting the right AI tools and platforms § Ethics and privacy considerations
Certification	CBFS certificate of completion for participants who attend full day of training.
Training Methods	Power point presentation, lecture, interactive discussions, cases, videos, quizzes
Speaker’s Profile	Ms. Jinal Dhirajlal Bakhai Cyber Security Systems Engineer at MHD Infotech LLC, She has a Master's degree in Cybersecurity and Digital Forensics from the University of Bedfordshire, Jinal's professional journey is marked by diverse experiences across the cybersecurity spectrum such as Cyber Security System Engineer, IT Support Specialist, and Cyber Security Researcher.In addition to her professional commitments, she has delivered training sessions on cutting-edge topics such as AI in Cybersecurity, AI in Fraud Investigations, Security in Cyber-Physical Systems, and Security in IoT.

EFFECTIVE REPORT WRITING FOR FRAUD EXAMINERS (WITH ACFE OMAN CHAPTER)
Course Date	26-27 May 2025
Duration	2 Days, 11 Hours
Location	Muscat
Speaker	Dr. Iram Ansari
Key Learning Objectives	To understand the characteristics of a fraud examination report and to be able to write an effective investigation report.
Target Participants	Staff of Internal Audit Division, Fraud Investigation Unit
Pre-requisites	Basic knowledge of auditing
Contents Highlights	Definitions related to fraud Report to the nation by ACFE White collar crimes -nature, examples and red flags Fraud examination proposal and letter of engagement Types of reports Characteristics of a good report and common mistakes Suggested standard format for fraud examination reports Suggested format for exert reports
Certification	CBFS certificate of completion for participants who attend all days of training.
Training Methods	Power Point presentation, lecture, interactive discussions, exercises, cases, videos, quizzes

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